What to Do Before an Emergency Happens

• Understand your agency's emergency policies, protocols, and communication plan. Know how to operate emergency equipment as well as emergency and alternative communication devices in case main lines of communication are severed. Consider communication methods for those with visual, hearing, speech, or other impairments. For example, having paper and markers on hand can allow a vehicle operator to communicate with hearing-impaired customers.
• Stock and maintain an agency-supplied first-aid kit and any other emergency supplies for your customers.
• Have the following readily accessible for use in an emergency situation:
  • Checklist of procedures for notification
  • Current emergency contact information. Make yourself a small, wallet- sized index card of vital contact numbers
  • City, town, county and state highway maps
• Keep a personal emergency supplies kit close to your work station, if permitted by your agency (see On The Job Kit Checklist). Additionally, a fully charged cell phone and a battery-operated radio are key items to have on hand. Know which radio stations will provide emergency information for your area.
• Transit operators and drivers:
  • Bus and van drivers should learn alternate routes in the event your main route is impassable or obstructed.
  • Rail operators should be aware of your company’s policies with regard to turning off traction power and emergency uncoupling of rail cars.