What to Do During any Emergency

• Remember your priorities (#1 Protect Life, #2 Preserve Property, and
  #3 Maintain Service).
• Remain calm, stay patient and be prepared to make key decisions as
  quickly as possible.
• Provide a specific, yet concise, description of the situation to your transit control center. Inform them about the site conditions and health status of you and your customers.
• Listen for dispatchers’ response and instructions and, if possible, listen to your radio for developing news.
• Inform and give customers clear directions during the early stages of the emergency. Continue to update them frequently throughout the event.
• Determine what emergency action is safest and then implement it: shelter-in-place, relocation,
  or evacuation.
• If evacuation is necessary, consider various factors including evacuation route,
  timing, special considerations required for elderly and/or customers with disabilities, and preferable exits to evacuate customers from the vehicle.
• Assist customers with physical and/or mental health conditions as well as the young and elderly, who may have difficulty following your directions and/or evacuation procedures.
• Provide first-aid treatment if you are trained and sanctioned by your agency to do so.
• Follow the advice and direction of local emergency officials.